| Title: | Senior End User Support Technician |
| Description: | Department: Information Technology
Reports to: IT Director
Job Description:
The Senior End User Support Technician provides on-site, day-to-day technical assistance to County office and law-enforcement personnel. This role resolves hardware, software, application, and network issues; manages user provisioning; administers physical access credentials; and serves as the primary liaison between end users and the IT department.
Required Education and Experience
Education:
- Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field — or equivalent combination of education and experience.
Experience:
- 5+ years of hands-on end user support in a Windows-centric environment.
- Demonstrated experience with Active Directory, Office 365, and Adobe user administration.
- Proven ability to image and deploy desktop systems using industry-standard tools.
- Prior exposure to supporting Java Web Start applications and traditional client–server business applications.
- Experience troubleshooting network connectivity (TCP/IP, DNS, DHCP, VPN).
Required Licenses or Certifications (Preferred)
- CompTIA A+, Network+, Security+
- Microsoft Certified: Modern Desktop Administrator Associate (MD-100/MD-101)
- Microsoft Certified: Azure Administrator Associate
Essential Responsibilities:
- End User Support:
- Respond to and resolve Tier 2/3 incidents for desktops, laptops, and peripherals.
- Troubleshoot and repair Windows and macOS client machines.
- Support traditional client–server applications, web applications, and Java Web Start–based software.
Network & Connectivity:
- Diagnose and troubleshoot wired and wireless network issues (TCP/IP, DNS, DHCP, VPN).
- Coordinate with network/system administrators for escalated network problems.
Account & Access Management:
- Provision and deprovision user accounts in Microsoft Active Directory, Microsoft Office 365, and Adobe Creative Cloud/Document Cloud.
- Deploy and maintain physical access credentials (badges, door readers) and integrate with physical security systems (door access, cameras).
Imaging & Deployment:
- Build and maintain reference images; deploy workstations using MDT, WDS, or equivalent imaging tools.
- Ensure software updates, security patches, and antivirus definitions are current.
Peripheral Support:
- Install, configure, and troubleshoot scanners, multifunction printers, and MFP scan-to-file/email workflows.
Vendor & Stakeholder Coordination:
- Serve as the primary point of contact for third-party vendors supporting business applications, state agency portals, network infrastructure, and physical security systems.
- Communicate technical issues and project updates clearly to end users and stakeholders.
Compliance & Documentation:
- Complete and maintain required CJIS training and background checks to work in a law-enforcement environment.
- Document incident resolution steps, create and update knowledge-base articles, and maintain asset inventories.
Knowledge, skills & abilities:
Soft Skills:
- Excellent verbal and written communication; able to translate technical jargon for non-technical users.
- Strong customer service orientation with patience and empathy.
- Ability to prioritize multiple tasks in a fast-paced, high-security environment.
- Proven vendor management and project-coordination skills.
Compliance:
- Must successfully pass CJIS background check and complete mandatory CJIS security awareness training.
Benefits:
- Job Type: Full-time
- Paid employee health/dental insurance, HSA contribution, life flight coverage, retirement, paid vacation, paid sick leave, paid holidays, life insurance, and disability insurance.
Sublette County is an Equal Opportunity Employer.
How to Apply: Please submit your cover letter and resume to:
Sublette County IT Director
Lisa Copeland
21 S Tyler/PO Box 250
Pinedale, WY 82941
lisa.copeland@sublettecountywy.gov
307-367-5184
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| Company: | Sublette County |
| Salary: | |
| Post Date: | 9/2/2025 |
| Close Date: | Open Until Filled |
| Location: | Pinedale, Wyoming |
| Contact: | Lisa Copeland, Sublette County IT Director |
| Phone: | 307-367-5184 |
| Email: | lisa.copeland@sublettecountywy.gov |
| Website: | www.sublettecountywy.gov |
Mailing
Address: | |
|
 
Pinedale Online Job Board • www.pinedaleonline.com/jobboard
jobboard@PinedaleOnline.com
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